Shipping Policy
We prepare every order with care and ship as quickly as possible. If you’re waiting on a personalized case, thank you for your patience — good things take a little time.
Processing Time
- Personalized engraving & quality check: usually 1–3 business days
- Orders placed on weekends or holidays are handled the next business day
Estimated Delivery
- Typical window: 5–12 business days after dispatch
- Times vary by region, customs, and local courier schedules
Origin & Couriers
We ship from Hong Kong, China, and the US. Trusted global partners handle the journey to your door.
Tracking
Once your parcel ships, we’ll email a tracking link. You can also check your status anytime on Track Order.
Address & Delivery Notes
- Please provide a complete address (name, street, city, postal code, country)
- We recommend avoiding PO Boxes where possible
- If the carrier marks a parcel as delivered but you can’t find it, check with neighbors or your building manager first
Customs & Duties
International orders may be subject to customs checks and local duties or taxes. These charges (if any) are the responsibility of the recipient.
Delays
Weather, holidays, or customs inspections can cause occasional delays. If your tracking hasn’t updated for several days, it’s usually in transit between facilities. We’re here to help if you need us.
Lost or Damaged Parcels
If your package arrives damaged, or appears lost in transit, email support@cusbby.com with your order number and photos (if applicable). We’ll review and offer the best solution.
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Cusbby — shipped with care, tracked with clarity.