Warranty Policy
Every Cusbby product is made with care — and we stand behind that care. We want you to feel confident that what you hold in your hand will last, both in form and in meaning.
Our Promise
All Cusbby phone cases include a 30-day limited warranty covering manufacturing defects and functional issues. If something doesn’t look or feel right when you receive your item, we’ll make it right.
What’s Covered
- Visible manufacturing flaws
- Incorrect or incomplete engraving
- Structural defects (such as loose frames or improper fitting)
What’s Not Covered
- Normal wear and tear over time
- Scratches, dents, or marks from daily use
- Damage caused by drops, liquids, or modifications
- Color fading due to external factors such as sunlight or chemicals
How to Request Support
- Email us at support@cusbby.com within 30 days of receiving your order.
- Include your order number and clear photos of the issue.
- Our team will review your request and respond within 1–2 business days.
Once approved, we’ll offer a replacement or a refund depending on the situation. For more information about returns and shipping, please see our Refund Policy and Shipping Policy.
Personalized Items
Because each personalized case is engraved or customized individually, minor variations are part of the natural process and not considered defects. We treat every custom piece as a one-of-a-kind creation.
Refund Policy · Shipping Policy · Terms of Service · Contact Us
Cusbby — crafted with intention, supported with honesty.